Check your version of Windows Media Player: To view our webcasts, you will need to have Windows Media Player 9 or above installed on your computer. For best results, view with the most recent version of Microsoft Internet Explorer or Mozilla Firefox.

While most computers already have Windows Media Player installed, you may download the most recent version using the following links:

• Download Windows Media Player for Windows (http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology= ) 
• Download for Window Media Player for Mac (http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/default.aspx) .
  

Temporarily Disable Your Pop-up blocker:  Some of our video players use pop-up boxes.

• Disabling pop-up blocker in Internet Explorer:

1. While Internet Explorer is open, go to "Tools" in the toolbar at the top 
2. Scroll down to "Pop-up Blocker" 
3. Click on "Turn Off Pop-up Blocker"
   

Test Your Windows Media Player:

Open this link: 

After a few seconds of buffering you should see and hear a test. If you don't, then you may be experiencing one of the problems listed below.

Common Problems and Solutions

I can't see the webcast; I get an error message.

Possible Cause:

• An old version of Windows Media Player. If you are having problems, download the most up-to-date version of the Windows Media Player software. (See above)
• A firewall is blocking the streaming video signal. If you are unable to view streaming video from anywhere on the web, you may have a firewall blocking streaming video signals. If this is the problem, you will need to contact your network administrator.
• A poor connection to the Internet. You may have temporary problems with your connection, or your connection may be insufficient to deliver a proper stream. Consult your Internet Service Provider for help.

I can see the webcast, but there's no sound.

In order to hear a webcast, you must have a computer equipped with both a sound card and speakers. You should know that if your system has speakers, you probably have a sound card. If you have a sound card and speakers and you are still having problems, try the following:

1. Check the volume control on your player. 
2. Check the volume control on your external speakers. 
3. Check the sound settings on your computer’s control panel. If you use Windows, you can do this in your Settings (Start--> Settings-->Control Panel-->Multimedia-->Playback-->Volume Adjustment). 
4. Ask your network administrator, or Internet service provider if you have an Internet firewall, which may block reception of audio.